Privacy Policy
Last updated: June 26, 2026
Dongguan Crystal Dice Crafts Co., Ltd. ("Crystal Dice", "we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit customgemdice.store or contact us, how we use it, and the choices you have. By using our website you agree to the practices described here.
1. Information We Collect
- Information you provide. When you submit an inquiry or request a quote, we collect your name, email address, company name, phone/WhatsApp number, inquiry type, and the contents of your message.
- Technical data. Like most websites, our hosting provider automatically records basic technical information such as IP address, browser type, and pages visited for security and performance purposes.
- Cookies and analytics. We may use cookies and third-party analytics tools to understand how visitors use our site. You can disable cookies in your browser settings.
2. How We Use Your Information
- To respond to your inquiries and provide quotes, samples, and order information.
- To process and fulfill orders and provide customer support.
- To improve our website, products, and services.
- To comply with legal obligations and prevent fraud or abuse.
3. Legal Basis (EEA/UK Visitors)
If you are located in the European Economic Area or the United Kingdom, we process your personal data on the basis of your consent and our legitimate interest in responding to business inquiries and operating our website.
4. Sharing & Third Parties
We do not sell your personal information. We share data only with service providers that help us operate the website, such as our form-processing provider (Formspree), our hosting provider, and analytics services. These providers process data on our behalf and are bound to protect it.
5. Data Retention
We keep inquiry and order information only for as long as necessary to serve you and to meet our legal and accounting obligations, after which it is deleted or anonymized.
6. International Transfers
We are based in China and serve international customers. Your information may be processed in countries other than your own. We take reasonable steps to ensure it is handled securely.
7. Your Rights
You may request access to, correction of, or deletion of your personal data, and you may withdraw consent at any time. To exercise these rights, contact us at info@customgemdice.store.
8. Contact Us
If you have questions about this Privacy Policy, contact Crystal Dice at info@customgemdice.store or via WhatsApp at +86 150 1532 0471.